Shipping policy
Shipping Policy — UK
Last updated: 25 August 2026
1. Delivery within the United Kingdom
www.parfen-uk.com delivers orders to eligible addresses in the United Kingdom. Delivery is carried out by Royal Mail to the delivery address provided during checkout.
Please check your delivery details carefully before placing your order. After dispatch, we will send a shipping confirmation and tracking information when tracking is available for the selected Royal Mail service.
Some products may be subject to carrier restrictions or special handling requirements. If an item cannot be sent using the selected service, we will contact you and provide appropriate instructions or an available alternative.
2. Delivery charges
The current delivery options are:
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Delivery option
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Charge per order
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Royal Mail 48-hour delivery
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£2.95
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Royal Mail 24-hour delivery
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£3.50
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The applicable charge is displayed in the basket and during checkout before the order is placed. Prices include VAT where applicable.
Unless expressly stated otherwise at checkout, the listed 24-hour and 48-hour periods are Royal Mail delivery aims rather than guaranteed delivery times. Royal Mail states that delivery aims may vary by destination postcode and that some postcodes may not have a target delivery time.[1]
3. Dispatch and delivery times
Orders received by 14:00 UK time are normally dispatched on the same day. Orders received after 14:00 are normally dispatched on the next working day.
National holidays are excluded from this dispatch timetable and from the stated delivery periods. Dispatch means that the order has been handed to the carrier or entered into the carrier’s delivery network; it does not itself mean that the order has been delivered.
The estimated delivery period begins after dispatch and is affected by the Royal Mail service selected, the destination postcode, the time of dispatch, and carrier conditions. Royal Mail’s Tracked 24 service is described as having a next-working-day delivery aim, while Tracked 48 is described as having a 48-hour or two-to-three-working-day delivery aim, subject to postcode and service exceptions.[1]
If another delivery period applies because of a temporary stock issue, product information, a carrier restriction, or another special circumstance, we will inform you as soon as reasonably possible.
We will deliver within the period agreed with you. If no delivery period has been agreed, applicable UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is formed, unless another period has been agreed or the law permits otherwise.[2]
If delivery is delayed, your statutory consumer rights remain unaffected. Further information is included in our Terms of Service and Returns and Refunds Policy.
4. Delivery address and delivery attempts
Royal Mail will deliver to the address provided at checkout. If a first delivery attempt is unsuccessful, Royal Mail may provide additional delivery information, redelivery, collection, or delivery-option services according to the current terms of the applicable Royal Mail service.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. If you notice an address error, contact office@parfen-uk.com immediately and include your order number and the correct address. We will try to assist, but we cannot guarantee that an address can be changed after dispatch.
5. Lost, damaged, missing, or incorrect orders
Please inspect the packaging and order as soon as reasonably possible after delivery. Contact office@parfen-uk.com if:
•the parcel is visibly damaged;
•a product is missing;
•you received the wrong product;
•the contents appear damaged; or
•the order has not arrived within the applicable delivery period.
Please include your order number and, where possible, photographs of the packaging, delivery label, and product. We will investigate the issue with Royal Mail or the fulfilment provider and explain the available resolution.
If Smart Trade Group Ltd. asks you to return goods because they are damaged, defective, missing from the order, or incorrectly supplied, we will cover the reasonable return cost or provide appropriate return instructions. Your statutory consumer rights remain fully applicable.
The risk of loss or damage remains with Smart Trade Group Ltd. until the goods come into your physical possession or the possession of a person you identify to receive them, other than the carrier, unless you independently arrange a carrier not offered by us.[3]
6. Fulfilment
Orders are processed through our fulfilment centre:
UK Fulfilment
PO Box 12
Nottingham
NG7 2GB
United Kingdom
The fulfilment centre prepares orders for dispatch. The delivery contract and customer-service relationship remain with Smart Trade Group Ltd., subject to the applicable consumer rights and the carrier’s operational terms.
7. Carrier restrictions
Royal Mail applies restrictions and prohibitions to certain products and substances, including some perfumes, aftershaves, aerosols, nail varnish, polish, and gel products.[1] Where a product or destination is subject to a carrier restriction, the available delivery method may differ from the option shown for other products, or we may contact you before dispatch.
8. Contact
For questions about shipping or delivery, contact:
Smart Trade Group Ltd.
Email: office@parfen-uk.com
Telephone: +359 894 040 403
Website: www.parfen-uk.com
Business/contact address: Dianabad 5G, Sofia, Bulgaria
UK VAT number: GB482142404